Bitch, Rant, Complain...

[*MAD DOG*]

^
Do they provide valium in first class? ;)

[*MAD DOG*]

Well i've written complaint letters to both VAustralia and United, let's see what happens.........

[*MAD DOG*]

Originally Posted by *MAD DOG*

Well i've written complaint letters to both VAustralia and United, let's see what happens.........

I got my response from United Airways. Here goes.....

Originally Posted by United Airlines Customer Relations

Dear Mr. *MAD DOG*,

I understand your disappointment with the schedule change in your
upcoming travel with United.

*MAD DOG*, I know that when you book a flight, you anticipate it being
on schedule and make arrangements accordingly, so I understand your
disappointment. Please know that sometimes we need to change our flight
schedule due to capacity or other operational issues. We do our best
to minimize schedule changes but when they do occur, we arrange for your
alternate flights as close as possible to your original itinerary. I am
sorry your itinerary was not satisfactory for you on this occasion, and
we hope we will be able to serve you better next time.

Further, your inquiry in regard to providing compensation due to the
schedule change is understood. However, as per our policy we are unable
to honor your request. Your understanding in this matter is
appreciated.

Your business matters to us. Please give us another opportunity to serve
you better.

Regards,

Upasana Mahanta
United Airlines Customer Relations

Should I try and pursue this further or just let it go and deal with it?

[Rain]

I hate that person who only remembers me when he needs something and he knows I can't say no to him. blah.

[*MAD DOG*]

Any one of these would be quicker

Concorde would be quick. But the X-15 travelling at Mach 6 would be the quickest.

[Shroomster]

let it go and make sure your mp3 player or dvd collection is ready to go with you.....

[Rain]

Mad Dog,

I'd say pursue it further and emphasize on how much inconvenience you are having with the situation that they are putting you in

[SuperFunBall]

I would act like you never knew of this at check in and see if you can get comped there. Just make sure your prepared for the long flight by getting your liver ready now.

[bobselectric]

Definitely press the issue. Does another carrier fly the route you are taking? If so, call them and explain your situation. Maybe they can do better.
Call the regional manager. A call is much more personal and forces the CSR to deal with a "live" issue, rather than the print on a piece of paper. Remember, always be polite! Explain that the timing really screws you up, and that the new schedule is not what you paid for. Just keep pressing until you get what you want

[*MAD DOG*]

Here's VAustralias response to my complaint

Originally Posted by VAustralia

Dear *MAD DOG*,

Thank you for your feedback as we appreciate the time and effort taken to make us aware of your comments and concerns.

It was with regret to read of your disappointment with the further reschedule to your return United flight on 26 January 2009. I do apologise for the frustration and dissatisfaction caused as a result of your now having to connect via Sydney on your return to Melbourne. Whilst remaining apologetic for the inconvenience this has caused, I must take this time to advise, regrettably we will be unable to comply with your request for compensation, as per the Terms and Conditions agreed to at the time of making your V Australia booking.

12.3 Liability for schedule changes. Except as set out in Articles 12.5 and 12.6, and unless the Laws or the Conventions say otherwise, V Australia will not be liable to you for any losses that you incur as a result of schedule changes.

I realise this may not be the outcome you were seeking and for this I apologise. Please note this letter may be used to substantiate any insurance claim you may wish to make. Should your insurance provider require any further information or details, they may contact us directly on customercare@virginblue.com.au. Please rest assured I have logged your comments as an official complaint to ensure the Management Team are aware of your dissatisfaction and for internal discussion.

I am aware that your opinion of our service has been affected by this recent event and we regret any ongoing disappointment regarding our stance on the matter.

Kind regards,


Jolie Mather
Guest Relations Coordinator
Virgin Blue/Pacific Blue/ Polynesian Blue/ V Australia

[*MAD DOG*]

I think i give up. GGGGGGGRRRRRRRRRRRRRR not happy about it.

[*MAD DOG*]

I'd like to complain that not enough people are bitching, ranting and complaining. Come on people, it's the silly season, something must have jacked you off by now.

[bobselectric]

Originally Posted by *MAD DOG*

I'd like to complain that not enough people are bitching, ranting and complaining. Come on people, it's the silly season, something must have jacked you off by now.

I'm angry that this got moved to "B,R,&C"

[eric81]

I hate slow drivers. I really hate stupid drivers. And sex on the beach? Hello!!! Sand hurts when it's between your toes. How do you think it's going to feel when it's somewhere more sensetive? And then theres always SUV's. Anyone got a good one about SUV's?

[bobselectric]

My sister has a big SUV- so I asked her why such a big vehicle? She said, "ya know- it's for the kids" So I said, "If they're that big you should cut em in half or something"

[eric81]

Hi 5! That was awesome! We need to hang out sometime. I like your mind. It works wonderfully. Hi 5 again!

[*MAD DOG*]

I'd like to complain about the USPS and Thai Postal Service for holding up Bambo, and Thomas who now has him but not posted any pictures yet.

[Bob_VT]

Originally Posted by *MAD DOG*

I'd like to complain about the USPS and Thai Postal Service for holding up Bambo, and Thomas who now has him but not posted any pictures yet.

Common sense....... just like all international problems.... the USA will not admit any wrongs and blame Thailand...... the Thai gov't will admit there was an airport problem and blame that and the USA being slow......

Truth is ....... Bambo was not in-transit but a few weeks ....... we have been lucky.