Durability Product Quality Survey???

[MadMax]

Did anyone else get an email with that title, and which looks like this?

Durability Product Quality Survey

Dear MAD MAX,

Toyota Motor Sales, USA, sincerely thanks you for owning a Toyota Yaris. As a valued Toyota owner, we would like to get your input regarding your vehicle and your ownership experience. This survey focuses on any problem(s) you may have experienced during the last 12 months. The information you provide will help us to measure and constantly improve the long-term quality, performance, and durability of our vehicles.

Please take a few moments to give us your input. We know your time is valuable, and we sincerely thank you for taking a moment to share your opinions with us.

Please click here to begin the survey.

The survey is available in English and Spanish. (La encuesta está disponible en Inglés y Español.)

Sincerely,

Customer Experience Center
Toyota Motor Sales, USA, Inc.

This email was sent to a Toyota customer at XXXXXXX@yahoo.com. Please do not reply to this e-mail as we are not able to respond to messages sent to this address.

You may also access the survey by using the URL and PIN below:
https://toyotadurability.com

PIN: XXXXXXXXXX

You can view our Privacy Policy here.

For assistance or more information, please contact the Toyota Customer Experience Center:

By Phone: 800-331-4331

Mon-Fri 5:00 am to 6:00 pm PT | Sat 7:00 am to 4:00 pm PT

By e-mail

Unsubscribe from future surveys from Toyota Motor Sales, USA, Inc.

Toyota Motor Sales U.S.A., Inc. PO Box 64924 St. Paul MN 55164-9273

Call me a suspicious bastard but I've had my Yaris since 2008 and this is the first time anyone has "officially" asked for my opinion of the car. I just don't see Toyota caring about a seven-year-old vehicle especially one they don't make anymore (the Gen II Yaris). It just seems odd for spam though, so if they are getting names/emails from this forum.

By the way, I don't remember ever signing up for Toyota surveys either...

Cheers! M2

[tarkus]

And they actually addressed it to you as Mad Max?? If so, that's really creepy.

BTW do you have huge wheels and flame throwers on your Yaris?

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[joell]

It looks pretty suspicious that they ask about your car 7 years after, but the certificate issued and the Who Is data of the domain says it belong to Toyota, if is a forged site is a good one job (something not quite common of thieves).
I found something about in their FAQ: I received a survey via email from Toyota. How do I know if it is legitimate?

[MadMax]

Originally Posted by tarkus

And they actually addressed it to you as Mad Max?? If so, that's really creepy.

No, it had my real name on it. I changed it.

BTW do you have huge wheels and flame throwers on your Yaris?

WTF?

[B.B._07]

The survey looks legit to me. If it is fishy (which I doubt) it looks like somebody did a ton of work to gain a lot a not very useful information to a scammer. Toyota is known to be proud of the perceived long term durability of its products to it seems logical to check with some long term owners how that perception is holding up.

[tarkus]

Originally Posted by MadMax

No, it had my real name on it. I changed it.

OK then they didn't hack into yarisworld's database.

Originally Posted by MadMax

WTF?

With MadMax as your handle... it might be expected :-)



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[MadMax]

Gotcha.

Just so everyone knows, I ended up taking the survey and it was pretty much a waste of time. It didn't ask for any personal info other than my email address (which they already had) but they did ask a few questions concerning what kind of cell phone I have and which carrier I use. What that has to do with the car is beyond me...

[B.B._07]

Originally Posted by MadMax

Gotcha.

Just so everyone knows, I ended up taking the survey and it was pretty much a waste of time. It didn't ask for any personal info other than my email address (which they already had) but they did ask a few questions concerning what kind of cell phone I have and which carrier I use. What that has to do with the car is beyond me...

I think that explains the point of the survey very well. The whole car connectivity debate is a big issue in the industry right now. It seems that many car makers are coming around to the thinking that rather than include a standalone infotainmet system with screen that will be obsolete in 5 years, they are now going to have more of a bare HMI that connects to your cellphone and lets it do all the navigating, playing music, texting, etc.

[joell]

Originally Posted by MadMax

Gotcha.

Just so everyone knows, I ended up taking the survey and it was pretty much a waste of time. It didn't ask for any personal info other than my email address (which they already had) but they did ask a few questions concerning what kind of cell phone I have and which carrier I use. What that has to do with the car is beyond me...

They care more about putting gadgets like infotaiment system and navigation with outdated maps than issues like paint, noises, rust, etc (maybe because they get this feedback from the service and dealers).

[MadMax]

Originally Posted by joell

They care more about putting gadgets like infotaiment system and navigation with outdated maps than issues like paint, noises, rust, etc (maybe because they get this feedback from the service and dealers).

Agreed.

[Tapokata]

Got the same survey the other day, and I am in a 2009 Yaris.