JD Power 3 yr dependability study - Toyota Yaris Forums

roxy1 · 03-20-2009, 07:30 PM

latest jd power long term (3 yr)dependability study. i guess i might hold off on my vw polo dreams. i mean, c'mon, are VW and suzuki TRYING to be bad!?

http://www.autoblog.com/2009/03/19/j...icle-dependab/

http://www.autoblog.com/photos/2009-...study/1439579/

supmet · 03-20-2009, 07:42 PM

Shakes out to less than 2000 vehicles per car manufacturer on average... Also, as someone pointed out in the second link, the average jaguar driver is 114, drives their car 12 miles a month, and never goes above 25 mph. More or less, the same goes for buick and cadillac.

47,000 participants without properly listed demographics is pretty much useless in the world of statistics.

yaris-me · 03-21-2009, 04:18 AM

Quote:

Originally Posted by supmet

Shakes out to less than 2000 vehicles per car manufacturer on average... Also, as someone pointed out in the second link, the average jaguar driver is 114, drives their car 12 miles a month, and never goes above 25 mph. More or less, the same goes for buick and cadillac.

47,000 participants without properly listed demographics is pretty much useless in the world of statistics.

I agree, demographics are important.

I'd like to add another point. As production increases so is the likely hood of decreased quality.

roxy1 · 03-21-2009, 07:26 AM

Quote:

Originally Posted by yaris-me

I'd like to add another point. As production increases so is the likely hood of decreased quality.

this does not need to be the case with proper QC procedures in place. toyota's production has increased, and they build a ton of cars. why are they holding a similarly high spot as they did in the previous long term study?

one thing seems clear. i was looking at the VDS from previous yrs, and the industry average (problems per 100 vehicles) has dropped dramatically over the past decade and the gap between the top and bottom has dropped dramatically as well. the numbers toyota and honda had in the 2005 VDS study would have put them below the current industry average.

so, its all relative. the numbers from the makes at the bottom of the current survey are close to the industry average numbers from only 4 yrs ago.

yaris-me · 03-21-2009, 12:53 PM

Quote:

Originally Posted by roxy1

this does not need to be the case with proper QC procedures in place. toyota's production has increased, and they build a ton of cars. why are they holding a similarly high spot as they did in the previous long term study?

one thing seems clear. i was looking at the VDS from previous yrs, and the industry average (problems per 100 vehicles) has dropped dramatically over the past decade and the gap between the top and bottom has dropped dramatically as well. the numbers toyota and honda had in the 2005 VDS study would have put them below the current industry average.

so, its all relative. the numbers from the makes at the bottom of the current survey are close to the industry average numbers from only 4 yrs ago.

Should be, would be, could be, there is a point of diminishing return where the cost of quality control impacts the price of competition. As production increases the cost of quality control increases to the point of diminishing profits.

roxy1 · 03-21-2009, 01:28 PM

[QUOTE=yaris-me;270705]Should be, would be, could beQUOTE]

it is. toyota has proven it over time. their production has risen steadily over decades while quality control has been maintained. we shall see if it holds up as they continue to put out more cars. its about workplace engineering practices when it comes to improving QC and increasing production w/o incurring similarly increased costs. hyundai has figured this out and i think ford is on their way as well.

andruboz · 03-20-2009, 07:47 PM

everything isuzu sells is made in a gm plant and its 50 points worse than chevy? how do they do that?

supmet · 03-20-2009, 07:49 PM

Quote:

Originally Posted by andruboz

everything isuzu sells is made in a gm plant and its 50 points worse than chevy? how do they do that?

wondering the same for nissan/infiniti

roxy1 · 03-20-2009, 08:02 PM

Quote:

Originally Posted by andruboz

everything isuzu sells is made in a gm plant and its 50 points worse than chevy? how do they do that?

...but they are not engineered there, are they? poor engineering/design is sure to bring problems no matter who builds the car.

of course, from a research methods standpoint, the study is not the most sound in the world, but i think the sample is big enough to have some validity. we all know those makers at the bottom are building crap (dependability-wise, not necessarily fun/useful-wise) cars.

*tomato* · 03-20-2009, 09:18 PM

Wow, what happened to Mazda?!!

roxy1 · 03-20-2009, 10:11 PM

Quote:

Originally Posted by tomato

Wow, what happened to Mazda?!!

nothing. my recollection is they have always been in the bottom half. they are good at scoring well on the jd power 90 day surveys, but that isnt too helpful in the long run.

CompanyXPaladin · 03-20-2009, 10:21 PM

Quote:

Originally Posted by tomato

Wow, what happened to Mazda?!!

Ford bought 'em. In.. 1997? They were never THAT reliable, but as far as I know the only time Ford has been good for reliability is when they bought Jaguar and finally Jaguars stopped leaking oil. As much.

Shroomster · 03-20-2009, 10:27 PM

why is scion all the way down there?

my only other concern about this is what categorizes a "problem". most people surveyed might list a blown fuse or windshield wiper blade going bad as a "problem".

which I can see as a problem with the new sebring/avenger third brake light on every single car....

Shroomster · 03-21-2009, 09:09 PM

Quote:

Originally Posted by Shroomster

why is scion all the way down there?

my only other concern about this is what categorizes a "problem". most people surveyed might list a blown fuse or windshield wiper blade going bad as a "problem".

no one else thinks that is odd?

Kal-El · 03-22-2009, 10:44 PM

This type of survey isn't a strong indicator of long term dependability. It's really just counting problems within the first three years and not distinguishing problems. A blown transmission gets the same weight as a blown light bulb.

I find Consumer Reports more reliable as they document everything separately over time but still they lack in many areas.

Odd to see Scion way down on the list.

Because just a few months ago, the xD was named the most trouble free/dependable car you could buy, period. And I'm sure the tC and xB aren't that bad.

http://money.cnn.com/2008/10/22/auto...lity/index.htm

REM · 03-21-2009, 11:43 AM

The good news: I own a Toyota.
The bad news: I also own a VW.

roxy1 · 03-21-2009, 12:03 PM

Quote:

Originally Posted by REM

The good news: I own a Toyota.
The bad news: I also own a VW.

even though they are all improving over time, vw will have to have a hellaciously good warranty before i will buy the Polo. (if they do, i will, but im talkin bumber to bumper at least 50k and 100k powertrain w/ very few limitations)

texkid · 03-23-2009, 12:35 AM

Eh....I rely my "dependability" surveys on the amount of curse words that comes out of my family's mouth.

Example: 1987 Chevy Cavalier = 5 curse words from my dad; 1994 Ford F-150 = only 3; BUT a 2008 Toyota Yaris = 2 curse words so far (when the OEM oil filter spilled oil; the front spring wouldn't come off).

03-20-2009, 07:30 PM	#1
roxy1 Drives: 2014 yaris 5 speed Join Date: Aug 2006 Location: michigan Posts: 642	JD Power 3 yr dependability study latest jd power long term (3 yr)dependability study. i guess i might hold off on my vw polo dreams. i mean, c'mon, are VW and suzuki TRYING to be bad!? http://www.autoblog.com/2009/03/19/j...icle-dependab/ http://www.autoblog.com/photos/2009-...study/1439579/ Last edited by roxy1; 03-20-2009 at 08:08 PM.

03-20-2009, 10:27 PM	#13
Shroomster '07 to '12:2 wipers to 1? View User's Garage Drives: '12 5-door LE & '14 5-door LE Join Date: Apr 2007 Location: Orlando Posts: 1,999	why is scion all the way down there? my only other concern about this is what categorizes a "problem". most people surveyed might list a blown fuse or windshield wiper blade going bad as a "problem". which I can see as a problem with the new sebring/avenger third brake light on every single car.... __________________ MicroImageonline forums - Shroomster Xda Forums - Shroomster Androidforums - Shroomster I'm noticing a pattern......

03-21-2009, 11:43 AM	#16
REM View User's Garage Drives: 2012 Nissan Leaf SL Join Date: Jul 2007 Location: Irondequoit, NY Posts: 89	The good news: I own a Toyota. The bad news: I also own a VW. __________________ Cheers, Ryan

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03-20-2009, 07:42 PM	#2
supmet Banned View User's Garage Drives: 2007 4 Door Yaris Join Date: Jan 2009 Location: Southern California Posts: 1,357	Shakes out to less than 2000 vehicles per car manufacturer on average... Also, as someone pointed out in the second link, the average jaguar driver is 114, drives their car 12 miles a month, and never goes above 25 mph. More or less, the same goes for buick and cadillac. 47,000 participants without properly listed demographics is pretty much useless in the world of statistics.

03-21-2009, 01:28 PM	#6
roxy1 Drives: 2014 yaris 5 speed Join Date: Aug 2006 Location: michigan Posts: 642	[QUOTE=yaris-me;270705]Should be, would be, could beQUOTE] it is. toyota has proven it over time. their production has risen steadily over decades while quality control has been maintained. we shall see if it holds up as they continue to put out more cars. its about workplace engineering practices when it comes to improving QC and increasing production w/o incurring similarly increased costs. hyundai has figured this out and i think ford is on their way as well.

03-20-2009, 07:47 PM	#7
andruboz boohachimono Drives: 07 hb Join Date: Oct 2008 Location: central texas Posts: 97	everything isuzu sells is made in a gm plant and its 50 points worse than chevy? how do they do that?

03-20-2009, 09:18 PM	#10
tomato Super Moderator View User's Garage Drives: Yaris 2DR LB 07, MT, Abs. Red Join Date: Feb 2009 Location: San Francisco Bay Area Posts: 5,155	Wow, what happened to Mazda?!!

03-22-2009, 10:44 PM	#15
Kal-El Drives: 07 Yaris S Sedan 5-Speed Join Date: Oct 2008 Location: Massachusetts Posts: 2,179	This type of survey isn't a strong indicator of long term dependability. It's really just counting problems within the first three years and not distinguishing problems. A blown transmission gets the same weight as a blown light bulb. I find Consumer Reports more reliable as they document everything separately over time but still they lack in many areas. Odd to see Scion way down on the list. Because just a few months ago, the xD was named the most trouble free/dependable car you could buy, period. And I'm sure the tC and xB aren't that bad. http://money.cnn.com/2008/10/22/auto...lity/index.htm

03-23-2009, 12:35 AM	#18
texkid The one with cheese on it Drives: '10 Corolla S Join Date: Oct 2008 Location: Sugar Land, TX Posts: 380	Eh....I rely my "dependability" surveys on the amount of curse words that comes out of my family's mouth. Example: 1987 Chevy Cavalier = 5 curse words from my dad; 1994 Ford F-150 = only 3; BUT a 2008 Toyota Yaris = 2 curse words so far (when the OEM oil filter spilled oil; the front spring wouldn't come off).