Non Stop Tuning - Help

[Rosettes]

Hi,

I realise that this post is probably in the wrong place but I looked for a DIY forum with recent activity.

On 28 June I purchased a clutch kit from Non Stop Tuning. Including postage to Australia (where I live) it cost me over $420. Im not exactly rolling in cash but I purchased this item because my husband and I are big yaris fans and were really keen to turn our already great car into something awesome.
I had no problems purchasing this item from NST as I had purchased a lightened pulley kit from them previously. It took about 6 or 7 weeks for the pulley kit to arrive but I was extremely happy with the product once I finally received it.

However, I have yet to receive my clutch kit from NST. I have emailed them several times to enquire as to the status of my shipment.

First Email:

Good Morning,

I placed an order with you on 28 June and I am just following up to
see if you happen to know when it may arrive?
The details for the purchase are below
Shopping Cart Contents
1Yaris 1NZ SPEC STAGE 2+ Clutch Kit
Item Number ST793H
>
> $390.00 USD

> Amount
> $390.00 USD
> >
> Order Description: Shopping Cart
> Item Total: $390.00 USD
> GST: $0.00 USD
> Shipping: $34.00 USD
> Packing: $0.00 USD
> Seller discount or charges: $0.00 USD
>
>
> Total amount: -$424.00 USD
> Fee amount: $0.00 USD
> Net amount: -$424.00 USD (equals -$417.11 AUD)

Note:
Any information you can provide on this would be greatly appreciated.
Thank you very much :-)

> Roma Nxxxxx

I got no response from them.
I emailed them again a couple of weeks later for a follow up and eventually got a reply on 20 September as follows:

Hi Roma,

Thank you for your interest in our site and products, we appreciate it.

Unfortunately, there has been a bit of a delay on some of our orders recently.
Please give us another week or so on this order and we'll have an update for you.

Thanks again, good luck and have fun with all your projects!



And i havent heard from them since - and it is now mid October.
I am finding this whole situation extremely upsetting and beyond dissapointing. What started out as a fun exciting project for me and my husband has turned into something where I am questioning ever buying anything from an overseas company again. I really did think very highly of this company and im confused as to why they would take a substantial amount of my money and not provide me with the product I paid for.

To make matters worse, I have since discovered that I am pregnant. We can no longer keep our Yaris as it is a 3 door hatch and we need to upgrade to something bigger. I am now out of pocket and waiting for an item that I have no further use for. I emailed NST to ask if I could get a refund seeing as they have yet to ship the item. I havent heard from them :(

PLEASE - does anyone have any ideas as to what I should do? I have read so many posts on this forum (I have been lurking for a while) that highly rate NST - its the posts on here that gave me the confidence to purchase from this company in the first place. Any help or advice would be really appreciated. Thanks so much in advance

Roma