WARNING: Shoddy repair work on Spiral Cable Recall - Toyota Yaris Forums

stran · 03-12-2015, 05:58 PM

I see your location is California. What dealership did you go to? I need to have this work done on my car too. I want to make sure I avoid this particular dealership.[/QUOTE]

I went to Steven's Creek Toyota in San Jose. The original repair order stated: "PERFORM EOM SPIRAL CABLE REPLACEMENT TO BE PERFORMED BY CERTIFIED ELEC. TECH. OR ABOVE ONLY!!!!"

I don't know what EOM stands for. But the all caps and four exclamation point implies that it's important the person fixing it is qualified. Based on my experience, I'd say so. If you take it in, I suggest verifying that the repair will be performed by a certified electrical technician.

On a related note, the Track Assembly work order states:
"3-Door Yaris Only TO BE PERFORMED BY MST. TECH. MDT,CERT. OR EXPERT TECH"

No exclamation points here.

For what it's worth, the original service advisor on the flawed repair was listed as "Nathan Burstein". The second service advisor who offered me the oil change was "John Zrimc". John was fine - I thought everything was handled professionally and he offered me the rental car and 5K service without my asking. Service advisor probably isn't important though because they don't perform or check the work order, just a liaison to the customer.

My airbag assembly worked itself loose after driving over a series of speed bumps. I think it'd be a good idea to check a few times after rough driving. Good luck and hope things turned out better than it did for me.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Recall for Spiral Cable	bronsin	DIY / Maintenance / Service	15	12-01-2014 06:24 PM
Micro Image Short Shift Kit DIY	jpmck03	DIY / Maintenance / Service	17	02-24-2014 08:57 AM
What are you doing right now?	Bob_VT	Off-topic / Other Cars / Everything else Discussions	26819	12-31-2010 11:48 AM
Which of These Car Companies Will Go Bust First?	MAD DOG	Off-topic / Other Cars / Everything else Discussions	23	11-16-2008 11:50 PM

03-12-2015, 05:58 PM	#18
stran Drives: '07 Yaris 3D HB Auto Join Date: Jul 2007 Location: Cal Posts: 44	I see your location is California. What dealership did you go to? I need to have this work done on my car too. I want to make sure I avoid this particular dealership.[/QUOTE] I went to Steven's Creek Toyota in San Jose. The original repair order stated: "PERFORM EOM SPIRAL CABLE REPLACEMENT TO BE PERFORMED BY CERTIFIED ELEC. TECH. OR ABOVE ONLY!!!!" I don't know what EOM stands for. But the all caps and four exclamation point implies that it's important the person fixing it is qualified. Based on my experience, I'd say so. If you take it in, I suggest verifying that the repair will be performed by a certified electrical technician. On a related note, the Track Assembly work order states: "3-Door Yaris Only TO BE PERFORMED BY MST. TECH. MDT,CERT. OR EXPERT TECH" No exclamation points here. For what it's worth, the original service advisor on the flawed repair was listed as "Nathan Burstein". The second service advisor who offered me the oil change was "John Zrimc". John was fine - I thought everything was handled professionally and he offered me the rental car and 5K service without my asking. Service advisor probably isn't important though because they don't perform or check the work order, just a liaison to the customer. My airbag assembly worked itself loose after driving over a series of speed bumps. I think it'd be a good idea to check a few times after rough driving. Good luck and hope things turned out better than it did for me.