Bitch, Rant, Complain...

[*MAD DOG*]

Well i've written complaint letters to both VAustralia and United, let's see what happens.........

[*MAD DOG*]

Originally Posted by *MAD DOG*

Well i've written complaint letters to both VAustralia and United, let's see what happens.........

I got my response from United Airways. Here goes.....

Originally Posted by United Airlines Customer Relations

Dear Mr. *MAD DOG*,

I understand your disappointment with the schedule change in your
upcoming travel with United.

*MAD DOG*, I know that when you book a flight, you anticipate it being
on schedule and make arrangements accordingly, so I understand your
disappointment. Please know that sometimes we need to change our flight
schedule due to capacity or other operational issues. We do our best
to minimize schedule changes but when they do occur, we arrange for your
alternate flights as close as possible to your original itinerary. I am
sorry your itinerary was not satisfactory for you on this occasion, and
we hope we will be able to serve you better next time.

Further, your inquiry in regard to providing compensation due to the
schedule change is understood. However, as per our policy we are unable
to honor your request. Your understanding in this matter is
appreciated.

Your business matters to us. Please give us another opportunity to serve
you better.

Regards,

Upasana Mahanta
United Airlines Customer Relations

Should I try and pursue this further or just let it go and deal with it?