Took my Yaris back - Toyota Yaris Forums

Altitude · 07-22-2009, 04:55 PM

Personally, I think she overreacted. He missed his "guarantee" by two days, big freakin deal, shit happens. Who knows - maybe the bead he had on your second car fell through because of some other idiots blunder. I don't see anything in that story to lead me to believe the dealer was out to get one over on you.

I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

gokartride · 07-22-2009, 05:20 PM

Quote:

Originally Posted by Altitude

I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

Same here.

Dave · 07-22-2009, 07:55 PM

Quote:

Originally Posted by Altitude

Personally, I think she overreacted. He missed his "guarantee" by two days, big freakin deal, shit happens. Who knows - maybe the bead he had on your second car fell through because of some other idiots blunder. I don't see anything in that story to lead me to believe the dealer was out to get one over on you.

I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

Agreed.

roxy1 · 07-22-2009, 08:41 PM

im just wondering, did you sign paperwork on the car you took home? and wouldnt the second car require separate paperwork (ie the signed paperwork wasnt for both cars, they would each have a separate contract). it seems if push came to shove, the first car is still yours, and they apparantly did get what you wanted, albeit late. just returning the car and paperwork doesnt make the first sales contract invalid. that is just my unexpert opinion.

if they have what you want, then go get it and dont give them any future business.

kuyachris84 · 07-22-2009, 09:54 PM

What color 5 dr r u looking for? I know my dealer by me... has several 5 doors. Red, black, silver, carmine red....

Kal-El · 07-22-2009, 11:29 PM

I work at a dealer and have a few points...

First off, the 200 miles is very typical. Dealers swap lots of cars and I've seen swaps come in with over 500 miles on them (cars that have been moved twice) and sold at full new price.

Remember that it already costs the dealer money that they are not charging you to do this swap as a favor for you. They want to sell you what they have on the lot.

As someone pointed out, these are two different deals. Sounds like the deal on the first one is final even though they made a mistake on the second.

I don't understand the mentality that you should ring the dealer dry because of an error that probably wasn't even the salesperson's fault.

I'm not trying to defend the dealer but mistakes happen because a lot of people have their hands in the pot and sometimes there's communication problems. Just remember that dealers are just trying to service especially now. They shouldn't be expected to provide years of free oil changes for being 2 days late on a delivery.

chriswb · 07-22-2009, 09:14 PM

Quote:

Originally Posted by Altitude

Personally, I think she overreacted. He missed his "guarantee" by two days, big freakin deal, shit happens. Who knows - maybe the bead he had on your second car fell through because of some other idiots blunder. I don't see anything in that story to lead me to believe the dealer was out to get one over on you.

I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

She didn't overreact. The dealer wasn't willing to try to get the second car until his mother walked.

markitect · 07-27-2009, 11:25 AM

My dealer is the same way. The lease on our first Yaris is up on Oct 2nd, so we went in to the dealer to see if the current deals would make an early switch worth it (we have 6k miles under the lease max).

The dealer first offers to roll the negative equity into the new lease (which was $1500 because of a banged up door the insurance replaced). At which point I point out to them that I know that is more money then the remainder of my payments.

Then they offer to roll my last 3 payments into the new lease. At which point we say no, we will just wait and see what deal they are offering in a few months. Then he makes a big deal out of the fact that there may not be a deal. We point out that the deal would not completely cover the extra payments they want to roll in.

Now the dealer rambles on about how someone is going have to pay the extra cost, to which I replied you are going to have to pay some of it if you want my loyalty as a customer.

Thankfully there are 3 dealers within 15 min of where I live.

Now we are debating on whether to try the dealer with the sales guy that profusely uses profane language. Or the dealer that when were looking at leasing the first one tried the ohh I'll get your keys from the trade-in value person, and a manager comes out to pester you about the car some more because your not signing anything today.

RABYARIS · 07-27-2009, 02:48 PM

Quote:

Originally Posted by Altitude

Personally, I think she overreacted. He missed his "guarantee" by two days, big freakin deal, shit happens. Who knows - maybe the bead he had on your second car fell through because of some other idiots blunder. I don't see anything in that story to lead me to believe the dealer was out to get one over on you.

I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

I understand it...at this current moment I have been waiting 2 weeks to get my $1,000 deposit back on a car that the dealership is 10 weeks late on the promised delivery date. I have spoken to the Finance Manager four times, the Sale Manager twice and today I am going to call the General Manager. If the money is not in my hand by Friday, I will go to small claims court on Monday.

gokartride · 07-27-2009, 03:42 PM

Quote:

Originally Posted by RABYARIS

I understand it...

I guess it depends on one's experience. I've tried to deal fairly w/ dealers and have had great luck w/ this approach that has continued long after the sale....but that's if screw-ups are within a certain tolerance. I can't understand blatantly making a promise of a car and then not being able to deliver within a day or two of what was promised. If their delivery system is out-of-whack...fine...don't make unrealistic promises. I waited six to seven weeks for my previous two cars, but I knew up front exactly what I was in for and why....no problem.

Altitude · 07-27-2009, 04:14 PM

Quote:

Originally Posted by RABYARIS

I understand it...at this current moment I have been waiting 2 weeks to get my $1,000 deposit back on a car that the dealership is 10 weeks late on the promised delivery date. I have spoken to the Finance Manager four times, the Sale Manager twice and today I am going to call the General Manager. If the money is not in my hand by Friday, I will go to small claims court on Monday.

Fair enough, but ten weeks is a hell of a lot different than two days.

Nevertheless I think half the problem with dealers is that people go in expecting to be screwed and adopt a poor attitude from the start. I'm not sayingg that there aren't some bad dealers out there, I just think the situation as described by the OP didn't warrant the response from his Mother. Especially considering we don't have all of the facts.

07-22-2009, 09:54 PM	#5
kuyachris84 View User's Garage Drives: 2008 Yaris Liftback Black Join Date: Oct 2008 Location: Illinois Posts: 321	What color 5 dr r u looking for? I know my dealer by me... has several 5 doors. Red, black, silver, carmine red.... __________________ 2008 YARIS/VITZ LIFTBACK - BLACK SAND PEARL Representing The Midwest! http://www.cardomain.com/ride/3132598

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07-22-2009, 04:55 PM	#1
Altitude Drives: '08 LB MT Bayou Join Date: Oct 2008 Location: Colorado Posts: 1,671	Personally, I think she overreacted. He missed his "guarantee" by two days, big freakin deal, shit happens. Who knows - maybe the bead he had on your second car fell through because of some other idiots blunder. I don't see anything in that story to lead me to believe the dealer was out to get one over on you. I've never quite understood all this animosity towards car dealers. I've never really had an issue with one.

07-22-2009, 08:41 PM	#4
roxy1 Drives: 2014 yaris 5 speed Join Date: Aug 2006 Location: michigan Posts: 642	im just wondering, did you sign paperwork on the car you took home? and wouldnt the second car require separate paperwork (ie the signed paperwork wasnt for both cars, they would each have a separate contract). it seems if push came to shove, the first car is still yours, and they apparantly did get what you wanted, albeit late. just returning the car and paperwork doesnt make the first sales contract invalid. that is just my unexpert opinion. if they have what you want, then go get it and dont give them any future business.

07-22-2009, 11:29 PM	#6
Kal-El Drives: 07 Yaris S Sedan 5-Speed Join Date: Oct 2008 Location: Massachusetts Posts: 2,179	I work at a dealer and have a few points... First off, the 200 miles is very typical. Dealers swap lots of cars and I've seen swaps come in with over 500 miles on them (cars that have been moved twice) and sold at full new price. Remember that it already costs the dealer money that they are not charging you to do this swap as a favor for you. They want to sell you what they have on the lot. As someone pointed out, these are two different deals. Sounds like the deal on the first one is final even though they made a mistake on the second. I don't understand the mentality that you should ring the dealer dry because of an error that probably wasn't even the salesperson's fault. I'm not trying to defend the dealer but mistakes happen because a lot of people have their hands in the pot and sometimes there's communication problems. Just remember that dealers are just trying to service especially now. They shouldn't be expected to provide years of free oil changes for being 2 days late on a delivery.

07-27-2009, 11:25 AM	#8
markitect Drives: Yaris Join Date: Oct 2008 Location: Michigan Posts: 199	My dealer is the same way. The lease on our first Yaris is up on Oct 2nd, so we went in to the dealer to see if the current deals would make an early switch worth it (we have 6k miles under the lease max). The dealer first offers to roll the negative equity into the new lease (which was $1500 because of a banged up door the insurance replaced). At which point I point out to them that I know that is more money then the remainder of my payments. Then they offer to roll my last 3 payments into the new lease. At which point we say no, we will just wait and see what deal they are offering in a few months. Then he makes a big deal out of the fact that there may not be a deal. We point out that the deal would not completely cover the extra payments they want to roll in. Now the dealer rambles on about how someone is going have to pay the extra cost, to which I replied you are going to have to pay some of it if you want my loyalty as a customer. Thankfully there are 3 dealers within 15 min of where I live. Now we are debating on whether to try the dealer with the sales guy that profusely uses profane language. Or the dealer that when were looking at leasing the first one tried the ohh I'll get your keys from the trade-in value person, and a manager comes out to pester you about the car some more because your not signing anything today.