So, not sure how to feel on this little matter..?

[roxy1]

Originally Posted by kustom play

Roxy1:

they cant deny your warranty coverage for not having scheduled maintenance. why do people keep posting about stuff they have no idea about

they have to prove that the part is casued by so and so to not offer a warranty anymore.

wow. you are so very smart. i assume you work in the toyota warranty claims division. thanks for your wisdom. that is the point!! warranty claims can and do get denied for failure to have scheduled maintence. yes there has to be a connection proven. Toyota has the shown the ability to prove such a connection in some cases.

there is a case pending at our local toyota dealer where a camry owner's engine seized (ran dry 2500 miles past scheduled maintenance). all other maintenance was documented. toyota denied the warranty claim based on this. customer has appealed. i expect toyota will win this case. how can toyota do this. they cover their a**ses with the language they use to describe what constitutes "normal oil consumption" in their manuals. (ie had oil change been done on schedule, engine oil would not have run dry).

so, to make you happy, ill qualify what i said "just be glad there wasnt a major warranty issue with your engine. when you go over 1800 miles past a scheduled maintenance interval, toyota could easily deny warranty coverage if an engine failure was deemed by toyota to have been the result of missing an oil change."

it has happened with toyota vehicles. on the yaris specifically, i dont know what is considered "normal" oil consumption per the yaris manual.

[kustom play]

Originally Posted by roxy1

wow. you are so very smart. i assume you work in the toyota warranty claims division. thanks for your wisdom. that is the point!! warranty claims can and do get denied for failure to have scheduled maintence. yes there has to be a connection proven. Toyota has the shown the ability to prove such a connection in some cases.

there is a case pending at our local toyota dealer where a camry owner's engine seized (ran dry 2500 miles past scheduled maintenance). all other maintenance was documented. toyota denied the warranty claim based on this. customer has appealed. i expect toyota will win this case. how can toyota do this. they cover their a**ses with the language they use to describe what constitutes "normal oil consumption" in their manuals. (ie had oil change been done on schedule, engine oil would not have run dry).

so, to make you happy, ill qualify what i said "just be glad there wasnt a major warranty issue with your engine. when you go over 1800 miles past a scheduled maintenance interval, toyota could easily deny warranty coverage if an engine failure was deemed by toyota to have been the result of missing an oil change."

it has happened with toyota vehicles. on the yaris specifically, i dont know what is considered "normal" oil consumption per the yaris manual.

i did/do work for scion/toyota so i think i know what im talking about

theres no way the camry ran dry on its own sorry, my 92 toyota doesnt even burn that much oil and its never seen a service nor have i ever bothered to change the tranny oil nor flush the coolant and it still runs like a champ lol.

im sure it ran dry due to not rotating the tires and changing the tranny fluid lol

thats usually all they do, trust me ive built one of my scions i had in the service bays (one of the reasons i worked at toyota was to use the garage)

schedule service is the biggest money maker that you dont need

i swapped a clutch out on one of my other MR2s which never had the tranny oil changed for 124K and the oil still looked fine.

[roxy1]

Originally Posted by kustom play

i did/do work for scion/toyota so i think i know what im talking about

theres no way the camry ran dry on its own sorry, my 92 toyota doesnt even burn that much oil and its never seen a service nor have i ever bothered to change the tranny oil nor flush the coolant and it still runs like a champ lol.

im sure it ran dry due to not rotating the tires and changing the tranny fluid lol
.

doesnt matter why the camry really ran dry. the denial of the claim is directly connected to the failure to have the oil changed in a timely manner. it had gotten an oil change at the previous intervals, but missed the most recent 2500 miles ago. of course i also believe there is something seriously wrong and missing an oil change didnt "cause" the problem. however, toyota is claiming the amount of oil used to be "within outlined parameters," and that the missed oil change contributed to the engine running dry. bottom line is had the owner done the scheduled oil change, toyota would have no excuses for denying that claim.

im certainly not saying missing an oil change interval would actually cause a REAL problem, but could give toyota an "out" on certain specific engine failures.

[kustom play]

Originally Posted by roxy1

doesnt matter why the camry really ran dry. the denial of the claim is directly connected to the failure to have the oil changed in a timely manner. it had gotten an oil change at the previous intervals, but missed the most recent 2500 miles ago. of course i also believe there is something seriously wrong and missing an oil change didnt "cause" the problem. however, toyota is claiming the amount of oil used to be "within outlined parameters," and that the missed oil change contributed to the engine running dry. bottom line is had the owner done the scheduled oil change, toyota would have no excuses for denying that claim.

im certainly not saying missing an oil change interval would actually cause a REAL problem, but could give toyota an "out" on certain specific engine failures.

missed oil change has nothing to do with it

so what happens if i put fresh oil in right before a trip and start to drive and the oil line blows or splits and oil pours out and boom engine goes or fire starts when it hits the manifold

they still going to say missed oil change? come on

something happened with the engine they cant say it was because of the non oil change. even when the block cracks and coolant mixes with oil and after a while blows, that takes a long time. cars to new, the owner must of did something stupid, or they changed the oil and never tightened up the drain plug and it leaked out.

[roxy1]

Originally Posted by kustom play

missed oil change has nothing to do with it

it has EVERYTHING to do with it. there were no other faults found with the engine, according to the service dept.

is it BS? yes, sure it is. im not arguing that point. there is no way oil should be getting consumed so fast that a 7500 mile interval would run it dry. my point, and the only point, is that missing the oil change interval by such a large amount is precisely what gave the toyota the ability to twist the denial of warranty in this particular case in their favor.

im sure the truth lies elsewhere, but sometimes things aren't fair. the gentleman in this case is getting screwed, to be sure. it isnt the first time it has happened to a customer, and it wont be the last.

[markitect]

Originally Posted by roxy1

it has EVERYTHING to do with it. there were no other faults found with the engine, according to the service dept.

If it was a catastrophic failure resulting in sudden oil loss there would have been signs all over the engine compartment. If it was a slow leak, then performing regular maintenance, or just checking your fluids on a regular basis would have easily prevented the failure.

Normally I agree that car companies try to screw you over when possible, but in that case Toyota is probably right.


For the OP, I do about the same thing, I recently was getting the previous service done about 1000k miles short of the next one. My dealership however asked me which service I wanted. If there is another dealership near by, I would move my business there.