So, not sure how to feel on this little matter..?

[tomato]

Originally Posted by Jem_hadar

I think may just go in to see Tim, my original salesman, who I talk to whenever I see, and pass on my feelings about the whole situation, even though it turns out a large part of it was likely caused via my negligence to read what I was handed to sign -- though I still can contend, I think, that they, the service department, really should have known and realized i had had my cabin air filter changed by them not less than 6 months ago, non!?

...

I think I just want to air my feelings to my dealership, and be done with it, get it off my chest officially.

Worth a try but you know, sales is sales, and service department is a completely different story, like 2 different companies (Come to think of it, I don't think that practice is limited to car dealerships, you know sales and support usually have a very different vintage point). So anyway you can always go talk to your guy, but chances are nothing much is going to happen after that.

But hey, I'm not an expert or anything, I'm just giving my humble opinion that's all. sure wouldn't want to offend the more knoweldgeable members of this forum or anything

[kustom play]

Originally Posted by roxy1

wow. you are so very smart. i assume you work in the toyota warranty claims division. thanks for your wisdom. that is the point!! warranty claims can and do get denied for failure to have scheduled maintence. yes there has to be a connection proven. Toyota has the shown the ability to prove such a connection in some cases.

there is a case pending at our local toyota dealer where a camry owner's engine seized (ran dry 2500 miles past scheduled maintenance). all other maintenance was documented. toyota denied the warranty claim based on this. customer has appealed. i expect toyota will win this case. how can toyota do this. they cover their a**ses with the language they use to describe what constitutes "normal oil consumption" in their manuals. (ie had oil change been done on schedule, engine oil would not have run dry).

so, to make you happy, ill qualify what i said "just be glad there wasnt a major warranty issue with your engine. when you go over 1800 miles past a scheduled maintenance interval, toyota could easily deny warranty coverage if an engine failure was deemed by toyota to have been the result of missing an oil change."

it has happened with toyota vehicles. on the yaris specifically, i dont know what is considered "normal" oil consumption per the yaris manual.

i did/do work for scion/toyota so i think i know what im talking about

theres no way the camry ran dry on its own sorry, my 92 toyota doesnt even burn that much oil and its never seen a service nor have i ever bothered to change the tranny oil nor flush the coolant and it still runs like a champ lol.

im sure it ran dry due to not rotating the tires and changing the tranny fluid lol

thats usually all they do, trust me ive built one of my scions i had in the service bays (one of the reasons i worked at toyota was to use the garage)

schedule service is the biggest money maker that you dont need

i swapped a clutch out on one of my other MR2s which never had the tranny oil changed for 124K and the oil still looked fine.

[kustom play]

Originally Posted by IllusionX

i used to follow the 8000km/16000km/24000km/32000km schedule.. but noticed that it doesn't really matter.

I mean, if you go over.. then you went over. Say you did your first oil change at 8100km, your next one would be at 16100km right? what if you did another 100km over? 24200km ?

at one point, you are not REALLY going to follow the schedule as exactly as it should. Even if you've not done the 56000km maintenance, you've already hit 64k, your transmission oil should be changed according to the 64k km schedule.

I understand you might be grumpy about the filters change, but i always specify do not do any other maintenance except what i mention. So an oil change is an oil change. Although, i've not been to the dealer for a really long time for maintenance.

And btw, for some odd reasons, i'm doing an oil change at 70300km! Anyhow, i say screw the maintenance schedule, at least, for oil changes. Filters should be changed when dirty, not according to some kind of schedules. Oil changes is at 8000km, so i reset my B trip counter. When it's approaching 8000km, i prepare myself for oil change.

ive been using royal purple in the yaris (i buy it buy the case of the other cars that we romp on so i just add it in there)

but ive hit the time to change out the oil, i checked it the other day and the oil still looks in great condition, still nice and clear after 5K miles. I was quite impressed. I still think im going to change it but now im just not in a hurry anymore

[roxy1]

Originally Posted by kustom play

i did/do work for scion/toyota so i think i know what im talking about

theres no way the camry ran dry on its own sorry, my 92 toyota doesnt even burn that much oil and its never seen a service nor have i ever bothered to change the tranny oil nor flush the coolant and it still runs like a champ lol.

im sure it ran dry due to not rotating the tires and changing the tranny fluid lol
.

doesnt matter why the camry really ran dry. the denial of the claim is directly connected to the failure to have the oil changed in a timely manner. it had gotten an oil change at the previous intervals, but missed the most recent 2500 miles ago. of course i also believe there is something seriously wrong and missing an oil change didnt "cause" the problem. however, toyota is claiming the amount of oil used to be "within outlined parameters," and that the missed oil change contributed to the engine running dry. bottom line is had the owner done the scheduled oil change, toyota would have no excuses for denying that claim.

im certainly not saying missing an oil change interval would actually cause a REAL problem, but could give toyota an "out" on certain specific engine failures.

[kustom play]

Originally Posted by roxy1

doesnt matter why the camry really ran dry. the denial of the claim is directly connected to the failure to have the oil changed in a timely manner. it had gotten an oil change at the previous intervals, but missed the most recent 2500 miles ago. of course i also believe there is something seriously wrong and missing an oil change didnt "cause" the problem. however, toyota is claiming the amount of oil used to be "within outlined parameters," and that the missed oil change contributed to the engine running dry. bottom line is had the owner done the scheduled oil change, toyota would have no excuses for denying that claim.

im certainly not saying missing an oil change interval would actually cause a REAL problem, but could give toyota an "out" on certain specific engine failures.

missed oil change has nothing to do with it

so what happens if i put fresh oil in right before a trip and start to drive and the oil line blows or splits and oil pours out and boom engine goes or fire starts when it hits the manifold

they still going to say missed oil change? come on

something happened with the engine they cant say it was because of the non oil change. even when the block cracks and coolant mixes with oil and after a while blows, that takes a long time. cars to new, the owner must of did something stupid, or they changed the oil and never tightened up the drain plug and it leaked out.

[roxy1]

Originally Posted by kustom play

missed oil change has nothing to do with it

it has EVERYTHING to do with it. there were no other faults found with the engine, according to the service dept.

is it BS? yes, sure it is. im not arguing that point. there is no way oil should be getting consumed so fast that a 7500 mile interval would run it dry. my point, and the only point, is that missing the oil change interval by such a large amount is precisely what gave the toyota the ability to twist the denial of warranty in this particular case in their favor.

im sure the truth lies elsewhere, but sometimes things aren't fair. the gentleman in this case is getting screwed, to be sure. it isnt the first time it has happened to a customer, and it wont be the last.

[MUSKOKA800]

They don't call them STEALERSHIPS for no reason.

Personally, I buy it, leave and never return useless it's definitely a warranty covered issue.
All the service items and parts are cheaper elsewhere and doing it myself is fun, free and more convenient then working around someone elses schedule.
Everything listed below with the exception of the Toyota Options was installed in my driveway. Same with all maintenance thus far. I'm nearing 50,000 kl.

[markitect]

Originally Posted by roxy1

it has EVERYTHING to do with it. there were no other faults found with the engine, according to the service dept.

If it was a catastrophic failure resulting in sudden oil loss there would have been signs all over the engine compartment. If it was a slow leak, then performing regular maintenance, or just checking your fluids on a regular basis would have easily prevented the failure.

Normally I agree that car companies try to screw you over when possible, but in that case Toyota is probably right.


For the OP, I do about the same thing, I recently was getting the previous service done about 1000k miles short of the next one. My dealership however asked me which service I wanted. If there is another dealership near by, I would move my business there.