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Old 03-16-2010, 11:29 PM   #1
Hershey
 
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what was the level of the oil on the dipstick after you discovered the cap missing ? May want to get that in writing from dealer service manager in case there's an issue with the motor at a later date . That way can't say it was your fault and void the warranty . My fiances' brother had an oil change at a national brake / muffler shop and they didn't tighten the oil filter enough on his TACOMA . Luckily we noticed oil dripping from under the truck when he drove in a restaurant parking lot to say hello . Had him drive it to our house nearby and had to crawl under it at night with a work light to tighten the filter ( very tight area to work with ) . It left one heck of a mess which I had to clean up with a bunch of paper towels . Checked oil after and it had lost over 4 quarts . Fortunately I had 5 quarts to refill it . He went back to the brake shop and gave him a free oil change . If he had driven much longer may have killed it . Said he was going to travel out of that day but decided not to . A very good thing . Always check under the hood ( oil cap , oil level : too low , too high or NONE , encountered all 3 ) and under the car for any leaks . Once I found a oil wrench under the hood after getting a change . Do my own oil changes now . Too many bad experiences . GOOD LUCK

Last edited by Hershey; 03-16-2010 at 11:45 PM.
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Old 03-17-2010, 12:12 AM   #2
Yaris Hilton
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Glad you got that straightened out.
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Old 03-17-2010, 12:25 AM   #3
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Quote:
Originally Posted by Hershey View Post
what was the level of the oil on the dipstick after you discovered the cap missing ? May want to get that in writing from dealer service manager in case there's an issue with the motor at a later date . That way can't say it was your fault and void the warranty . My fiances' brother had an oil change at a national brake / muffler shop and they didn't tighten the oil filter enough on his TACOMA . Luckily we noticed oil dripping from under the truck when he drove in a restaurant parking lot to say hello . Had him drive it to our house nearby and had to crawl under it at night with a work light to tighten the filter ( very tight area to work with ) . It left one heck of a mess which I had to clean up with a bunch of paper towels . Checked oil after and it had lost over 4 quarts . Fortunately I had 5 quarts to refill it . He went back to the brake shop and gave him a free oil change . If he had driven much longer may have killed it . Said he was going to travel out of that day but decided not to . A very good thing . Always check under the hood ( oil cap , oil level : too low , too high or NONE , encountered all 3 ) and under the car for any leaks . Once I found a oil wrench under the hood after getting a change . Do my own oil changes now . Too many bad experiences . GOOD LUCK

Them not tightening it enough
= their fault; you should check to make sure it's on, but I never even check to see if it's on tight enough - which is their job (in addition to putting it on in the first place, but that's why you check before you drive off). After this post, I will make sure to check that going forward

You not checking under your hood for over a WEEK after smelling something oil/gas like and discovering the oil cap was not on = not their fault in the least bit, and they shouldn't put anything in writing say their responsible later if something happens. The papers you sign when you get your car back from the oil change let you know how long you have to take the car back if something is wrong, and usually it's not more than a few blocks. It's called personal responsibility. If you're that worried about your car, check their work before you leave the lot.

To the OP, rule #1: if you ever smell something funny that doesn't go away relatively quickly, investigate it! Don't let it go for over a week hoping it will go away. If you got your oil changed and a WEEK later come back and are upset because they forgot to put it on, with all due respect - that's not their fault.

Sorry for the moderate rant, but honestly - a bit of action on the owners part could prevent serious damage from happening from a new car (I consider 3 years still new .... maybe it's denial because I also have an 07 and don't want her to ever get old lol) I hope your car didn't lose too much oil, and I hope all is well and that you learn to check it going forward. I'll keep my fingers crossed nothing goes wrong in the future with your car :)

...I would also never take my car to that dealership again. Ever.
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