Performance mods + warranty

[Moose]

Originally Posted by sqcomp

I can tell you dealing with Dodge...the dealers are the WORST sort of trick artists, highwaymen and general slime I have ever had the pleasure to fight with. Telling my story would take pages so I'll leave you with this thought, the M/M act is all fine and dandy BUT, the dealership is the one fixing the breakages, not the manufacturer. The dealership is a business and the dealerships are there to make as much profit as possible.

I can tell you (after working in dealerships for quite a while) that it is, in fact, the manufacturer paying for warranty work. The dealership may have to wait until the end of the month for the payment, but there is no such thing as a dealership paying for warranty work. That would be a conflict of interests. I can personally tell you that dealerships LOVE warranty work- it's guaranteed money. So, why would a "trick artist highwayman" at a dealership want to screw you out of warranty work, and therefore money out of his own pocket? Being as respectful as possible, it sounds like you walked into a dealership with an unrealistic expectation, didn't get it, and now there's no way it could be your own fault.

I understand you are angry for not getting what you wanted, but please don't spread misinformation. It is statements like the above that lead to mistrust of dealerships that is, often, unwarranted.

[Black Yaris]

Originally Posted by Moose

I can tell you (after working in dealerships for quite a while) that it is, in fact, the manufacturer paying for warranty work. The dealership may have to wait until the end of the month for the payment, but there is no such thing as a dealership paying for warranty work. That would be a conflict of interests. I can personally tell you that dealerships LOVE warranty work- it's guaranteed money. So, why would a "trick artist highwayman" at a dealership want to screw you out of warranty work, and therefore money out of his own pocket? Being as respectful as possible, it sounds like you walked into a dealership with an unrealistic expectation, didn't get it, and now there's no way it could be your own fault.

I understand you are angry for not getting what you wanted, but please don't spread misinformation. It is statements like the above that lead to mistrust of dealerships that is, often, unwarranted.

I also worked at a dealership, A Dodge dealer even, everyone there loved warranty work, the parts department made a bit of money, techs always made out pretty good, everyone gets paid at the dealership when warranty/recall work is done, the ones that have to pay is the manifacture of those parts

[acrbill]

Originally Posted by Moose

I can tell you (after working in dealerships for quite a while) that it is, in fact, the manufacturer paying for warranty work. The dealership may have to wait until the end of the month for the payment, but there is no such thing as a dealership paying for warranty work. That would be a conflict of interests. I can personally tell you that dealerships LOVE warranty work- it's guaranteed money. So, why would a "trick artist highwayman" at a dealership want to screw you out of warranty work, and therefore money out of his own pocket? Being as respectful as possible, it sounds like you walked into a dealership with an unrealistic expectation, didn't get it, and now there's no way it could be your own fault.

I understand you are angry for not getting what you wanted, but please don't spread misinformation. It is statements like the above that lead to mistrust of dealerships that is, often, unwarranted.

I don't think he meant that the dealer was going to pay for the warranty work. He meant that they are doing the actual fixing of the car so the manufacturer will be clear of any wrong doing until they are brought into the picture.

People are naive when they spout off about the MM act. It seems like 1% of people get satisfaction out of it and the rest fight the good fight for years before they give up. Wander onto a srt-4 forum and you will read more horror stories than you thought possible.

Every few years one person will win a case and the entire internet world rallies around that story, when the truth is that stuff like that is few and far between.