Almost a Yaris driver

[cathycnm]

The first dealer (also pretty rural) had 3 Yaris on their site. They said they had non, that Toyota put them on the website before they arrive. This is after they searched the dealership and inventory for them. The manuals that were coming were automatics. Still on the site but not on the lot anytime I snooped by. So, he gives me his card and tells me to watch the website and let him know if they have anything I want. No interest in going one step further.

The more rural dealership 20 miles away got right back to me and worked with me to find a manual in a color I liked. They went out of their way to involve the Toyota reps. She is in touch almost daily by email. The difference in customer service is amazing! The Yaris on the website of dealer A are also higher priced. This is the most interesting car buying experience ever!

[nookandcrannycar]

Originally Posted by cathycnm

The first dealer (also pretty rural) had 3 Yaris on their site. They said they had non, that Toyota put them on the website before they arrive. This is after they searched the dealership and inventory for them. The manuals that were coming were automatics. Still on the site but not on the lot anytime I snooped by. So, he gives me his card and tells me to watch the website and let him know if they have anything I want. No interest in going one step further.

The more rural dealership 20 miles away got right back to me and worked with me to find a manual in a color I liked. They went out of their way to involve the Toyota reps. She is in touch almost daily by email. The difference in customer service is amazing! The Yaris on the website of dealer A are also higher priced. This is the most interesting car buying experience ever!

That's great that that the dealership with better customer service has a lower price. In contrast, the lower volume dealerships in (Yarisworld member) Bronsin's neck of the woods order fairly loaded examples of the Yaris and jack the price up as high as possible. He noticed this when he visited his local dealership (and posted about it) and I checked (online) many dealerships within I think a 50 mile radius and most = a similar style of Yaris inventory and pricing (the dealership he visited was in Mt. Laurel, NJ). Bronsin has looked around since then as well, and he's indicated in his posts that the Yaris inventory has become much more scarce. I would guess that this is because low volume (especially in a high cost state) = want to extract the highest dollar amount from each sale. I think it's great that you found a dealer with a healthier (at least for the customer) perspective .