WARNING: Shoddy repair work on Spiral Cable Recall

[stran]

Thanks CTScott. I appreciate the information. I will talk to the dealership tomorrow and demand an explanation for how this happened.

On a related note, I wonder how often dealerships forget to actually do the repairs that they charged for. Like if the service people forgot to change the oil filter with the oil change, no one would know.

[CTScott]

Originally Posted by stran

Thanks CTScott. I appreciate the information. I will talk to the dealership tomorrow and demand an explanation for how this happened.

On a related note, I wonder how often dealerships forget to actually do the repairs that they charged for. Like if the service people forgot to change the oil filter with the oil change, no one would know.

That is a scary thought. 99% of people would never know.

My daughter and I were doing oil changes today on my Yaris and Subaru Crosstrek and with it being the first time I changed oil on the crosstrek, I misjudged the exit angle of the oil and made a big ol' mess of the garage floor. Once we finished cleaning the mess, I mentioned to my daughter that getting distracted that way, we could so easily have forgotten to refill the oil.

[Flammable]

Originally Posted by CTScott

That is a scary thought. 99% of people would never know.

My daughter and I were doing oil changes today on my Yaris and Subaru Crosstrek and with it being the first time I changed oil on the crosstrek, I misjudged the exit angle of the oil and made a big ol' mess of the garage floor. Once we finished cleaning the mess, I mentioned to my daughter that getting distracted that way, we could so easily have forgotten to refill the oil.

Years aago my brother changed the oil on his 1970 Pontiac Grand Prix and forgot to put the drain plug back in so all six quarts of oil drained right back on the ground. Boy was his face red. lol

[Exiwolfman]

Originally Posted by stran

Thanks CTScott. I appreciate the information. I will talk to the dealership tomorrow and demand an explanation for how this happened.

On a related note, I wonder how often dealerships forget to actually do the repairs that they charged for. Like if the service people forgot to change the oil filter with the oil change, no one would know.

Wow ....someone really made a huge mistake and forgot to tighten the bolts... Yes its unfortunate that this has happen glad no one got hurt but honestly we are only human mistakes happen all the time .
I work for Toyota have done many spiral cables and other warranty work and getting tired of hearing from ppl that only dealerships make mistakes or don't do there job. . .it's funny how everyone is a mechanic when it comes to pushing blame but can never take responsibility.
I do what is on my work order period nothing more nothing less , have a routine that I stick to just like with any other job and yes I do make mistakes at times cos last time I looked I was human ...so yes this happen no its not accepted but to make crazy stink over it is just ridiculous .
Just my 2 Canadian cents on this lol

[CTScott]

Originally Posted by Exiwolfman

Wow ....someone really made a huge mistake and forgot to tighten the bolts... Yes its unfortunate that this has happen glad no one got hurt but honestly we are only human mistakes happen all the time .
I work for Toyota have done many spiral cables and other warranty work and getting tired of hearing from ppl that only dealerships make mistakes or don't do there job. . .it's funny how everyone is a mechanic when it comes to pushing blame but can never take responsibility.
I do what is on my work order period nothing more nothing less , have a routine that I stick to just like with any other job and yes I do make mistakes at times cos last time I looked I was human ...so yes this happen no its not accepted but to make crazy stink over it is just ridiculous .
Just my 2 Canadian cents on this lol

If the correct combination of damaged wires occurred when the airbag fell off while the car was in motion, the airbag could have easily deployed (damaged +12V on the horn wire connects to the positive wire for the airbag squib) and would likely have killed the O.P.

I agree that people make mistakes, but when dealing with a part of the car that can easily kill the owner, a mistake of this nature is completely unacceptable.

Having directed the service organization in the past for a company that produced a piece of equipment that could be quite dangerous to the general public if not serviced properly, proper procedures, documentation and check lists were key. And, service personnel were held accountable for failing to follow said procedures.

[Exiwolfman]

Originally Posted by CTScott

If the correct combination of damaged wires occurred when the airbag fell off while the car was in motion, the airbag could have easily deployed (damaged +12V on the horn wire connects to the positive wire for the airbag squib) and would likely have killed the O.P.

I agree that people make mistakes, but when dealing with a part of the car that can easily kill the owner, a mistake of this nature is completely unacceptable.

Having directed the service organization in the past for a company that produced a piece of equipment that could be quite dangerous to the general public if not serviced properly, proper procedures, documentation and check lists were key. And, service personnel were held accountable for failing to follow said procedures.

I totally agree with you not acceptable and yes air bag could have gone off...just tired of seeing ppl blame the dealerships for everything also warranty work done by ppl that are not qualified for the job and yes extra care has to be taken when working on specific areas of the vehicle.
Glad no one got hurt have it documented and fixed ask questions and have someone take responsibility for there actions ...best is to involve Toyota and have them do an investigation cos if not the blame will be pushed down with out knowing the right reason.... I find the big problem is with service reps by over booking and having wrong ppl do the job or working on more than one car at a time.

[WeeYari]

Originally Posted by Exiwolfman

cos last time I looked I was human ...

Oh God how I want to say something...

[Exiwolfman]

Originally Posted by WeeYari

Oh God how I want to say something...

Lol ...I bet haha

[Kar98]

Originally Posted by stran

On a related note, I wonder how often dealerships forget to actually do the repairs that they charged for.

Right, "forgot".