Ridiculous errors from the dealership

[Lucas13]

Yes you should, the process takes couple of days the first time you call they don't provide a case number until the next day or so a case manager follow up with you and will give you the case #
You need to tell to your case manager every single detail of the repair and what you need corrected on your yaris, also mention all the BS from the dealer try to have names of the people you talked to.
Believe me this the best way to get this straightened, my car has been repaired from the seats all the way to the transmission, most of my repairs took them more than one attempt to resolve them, when my seat job was finally repaired after 9 months and numerous attempts there were some damaged panels, I demanded all the panels and plastics that got scratched to be replaced

-middle console
-Door sills
-One rear panel
-side plastic cover of the seats

This is just a short example because I have many more...

[Hershey]

we likely will do the same .

[08blackyari]

I've yet to call customer service but I ended up calling the Manager and leaving him a message. I then called the service manager and told him I was unhappy with the job and wanted that part replaced. He told me to come in but I can't at the moment because of work, so I told him i'd send him some pics of the damage.
The next day I get a voice mail from the ass. manager I had originally worked with and he sounded upset that I call the managers and wanted to make things right ... which he should have done from the start.
I'm planning on sending them the info and seeing if I can just pick up the parts and install it myself (I don't trust these guys at all).

[Hershey]

We know how you feel . Good luck .

[Lucas13]

I know when this happens suck a LOT! but you need a BUNCH of patience, its good to have everyone one your side, Ive been able to get a lot of things from Toyota,4 car payments, Brand new clutch kit, plus all the repairs done the way I want it, if you don't like this dealer try find another one with better customer service and always keep posted your case manager send them all the pictures and info you may have so they kick the dealers ass.

So far the problems with my Yaris have been from the time I bought it until know that's about 3 years and 4 months, right know everything its looking good, I'm hoping nothing goes wrong from know on. This just my experience getting thing straight with this little piece of car, that I still like it except the craftsmanship of Freaking Toyota.

[08blackyari]

I had the day off on Thursday and finally documented everything in an email and sent it to four different people in authoritative positions at the dealership and also called Toyota Customer Care. I got a response later that day from the customer representative at the dealership and he was doing a great job at "feeling my pain". He went through his routine about how he's going to do everything he can to help me and hold people accountable, but, i'm not sure how effective he can be since he works with these people day-in and day-out.

They are supposed to call me when the parts arrive so i'll just have to wait and see. I'd hate to imply that they should some how compensate me but I think it is deserved after the ordeal they've put me through.

How do you think I go about implying such a thing? All weather mats would be pretty nice since winter is fast approaching.

[Lucas13]

I think you deserve it they should have done the job right since the beginning, this lazy people many times don't realize that they have a job thank to their customers and Toyota pays them to do this "right", they need to compensate you with you car fixed properly and with something else like the floor mats.

[sickpuppy1]

When they contact you as far as getting the parts in. Ask/remind them of the amount of time involved in this debacle and work missed etc. And with respect to that you feel a set of new all weather mats is a, not unseasonable way of them showing you they are sorry and WILL try to do better!