TRD rims scratched from dealership... - Toyota Yaris Forums

kapo · 05-14-2007, 05:51 PM

Too bad I didn't saw the scratches on the rims before, but I found in one wheel some tools marks, on another rim some light scratches if they rub the rim with something, and a bent on that rim, also a small "tool scratch" on the third wheel. Only one rim is in perfect condition.

"Tool scratch": like they use a tool or something to put the tire and they left those two marks...

My bad was not to check everydetail, and also because was at night I didn't saw anything wrong.

They told me to talk with my saleperson and sale manager I deal with.. but both are going to be on the dealership in 2 days.

Do you think I can fight this? I was thinking asking for the money back of the rims, and 4 stock steel wheels.

punch · 05-14-2007, 06:31 PM

I think the moment you drove off the lot it became your problem...

kapo · 05-14-2007, 07:55 PM

yeap... I know.. but maybe this happened to someone and they had some kind of solution...

Mead · 05-14-2007, 08:17 PM

Visit their lot and look for similar tool marks on other wheels to prove your case.. if not, it never hurts to ask.

kapo · 05-17-2007, 06:42 PM

1st I went.. some manager assistance said that they couldn't do anything...

2nd time I went, talked with some other guy.. then with the sale manager, then with the service department manager.. and they are going to fix the rims! :)

Kaotic Lazagna · 05-17-2007, 07:41 PM

nice. sometimes you have to be an annoyance in order for you to get what right. i know i did (8+ times for me).

blacksan · 05-17-2007, 07:44 PM

I was brought up to be nice, but I learned that car dealers need a special approach. When you bow to there level and start to be a total ruthless prick things happen in your favor!

ROCKLAND TOYOTA · 05-18-2007, 11:17 AM

problem is your dealership(like mine) doesn't have a tire machine that accepts bigger wheels. sucks that you didn't see that before you drove off the lot...

Elroy · 05-20-2007, 07:52 PM

I was going to say, it would hurt to try. We noticed a tear/fray in the rear seat only after we got it home. I emailed my salesman and he said when I had it in for them to do some other things ,that he would have the interior people to look at it and repair it. The dealership I bought mine at is very big on the Toyota surveys and getting good remarks. It's their report card, so to say. So far they have been great, am taking it in the morning for them to do those things.

kapo · 08-02-2007, 05:43 PM

well, 2 months later and...

all scratches fixed by the dealer, and one new wheel to replace the one with the bent... and for free. :)

05-14-2007, 05:51 PM	#1
kapo Argentina Presente! View User's Garage Drives: 07 White LB Join Date: May 2007 Location: Pasadena, California Posts: 111	TRD rims scratched from dealership... Too bad I didn't saw the scratches on the rims before, but I found in one wheel some tools marks, on another rim some light scratches if they rub the rim with something, and a bent on that rim, also a small "tool scratch" on the third wheel. Only one rim is in perfect condition. "Tool scratch": like they use a tool or something to put the tire and they left those two marks... My bad was not to check everydetail, and also because was at night I didn't saw anything wrong. They told me to talk with my saleperson and sale manager I deal with.. but both are going to be on the dealership in 2 days. Do you think I can fight this? I was thinking asking for the money back of the rims, and 4 stock steel wheels.

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05-14-2007, 06:31 PM	#2
punch Drives: 2007 Yaris Sedan "D" package Join Date: May 2006 Location: Barrie, ontario Posts: 852	I think the moment you drove off the lot it became your problem...

05-14-2007, 07:55 PM	#3
kapo Argentina Presente! View User's Garage Drives: 07 White LB Join Date: May 2007 Location: Pasadena, California Posts: 111	yeap... I know.. but maybe this happened to someone and they had some kind of solution...

05-14-2007, 08:17 PM	#4
Mead Drives: BSP Yaris LB 2007 Join Date: Apr 2007 Location: LBC Posts: 315	Visit their lot and look for similar tool marks on other wheels to prove your case.. if not, it never hurts to ask.

05-17-2007, 06:42 PM	#5
kapo Argentina Presente! View User's Garage Drives: 07 White LB Join Date: May 2007 Location: Pasadena, California Posts: 111	1st I went.. some manager assistance said that they couldn't do anything... 2nd time I went, talked with some other guy.. then with the sale manager, then with the service department manager.. and they are going to fix the rims! :)

05-17-2007, 07:41 PM	#6
Kaotic Lazagna View User's Garage Drives: '14 GT86, '08 Vitz Join Date: Dec 2006 Location: Central Valley, CA Posts: 9,873	nice. sometimes you have to be an annoyance in order for you to get what right. i know i did (8+ times for me).

05-17-2007, 07:44 PM	#7
blacksan Drives: 07 Bayou Blue Liftback Join Date: Apr 2007 Location: Virginia Posts: 1,121	I was brought up to be nice, but I learned that car dealers need a special approach. When you bow to there level and start to be a total ruthless prick things happen in your favor!

05-18-2007, 11:17 AM	#8
ROCKLAND TOYOTA TRIM HUNTER View User's Garage Drives: 2007 BLAZIN BLUE YARIS 3 DR Join Date: May 2006 Location: ROCKLAND COUNTY NY Posts: 2,088	problem is your dealership(like mine) doesn't have a tire machine that accepts bigger wheels. sucks that you didn't see that before you drove off the lot...

05-20-2007, 07:52 PM	#9
Elroy View User's Garage Drives: 07 Blazin Blue Yaris Join Date: May 2007 Location: Between Mooresville and Troutman, NC Posts: 62	I was going to say, it would hurt to try. We noticed a tear/fray in the rear seat only after we got it home. I emailed my salesman and he said when I had it in for them to do some other things ,that he would have the interior people to look at it and repair it. The dealership I bought mine at is very big on the Toyota surveys and getting good remarks. It's their report card, so to say. So far they have been great, am taking it in the morning for them to do those things.

08-02-2007, 05:43 PM	#10
kapo Argentina Presente! View User's Garage Drives: 07 White LB Join Date: May 2007 Location: Pasadena, California Posts: 111	well, 2 months later and... all scratches fixed by the dealer, and one new wheel to replace the one with the bent... and for free. :)