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[1stToyota]

Originally Posted by b_hickman11

So they never ask for mileage??? Business must be slow at your shop!

"When you go to a dealer or any other shop for any type of service what is the first thing that they always ask???"

...and YOU said that because they needed to know if it was under warranty or not...really?

Pal, why ask for the mileage, first, to see if it's under warranty? Like I said before, you get symptoms and customer details first, because they might be in for a flat tire, oil change, etc...and last time I checked that wasn't dealer covered warranty repairs...car could even be 20 years old

Oh, and with the Mitchell program that I use, like many other professional shops, mileage info is asked for on page 3 of the customer's W.I.P. invoice.