Denied waterpump replacement

[Hershey]

Was calm and polite . The guy before wasn't . He said about every bad name in the book and called the service manager a d*ck . Also stated he was tired of getting the F'ing' run around with his Scion IQ . After that I figured I would get no place . It's coolant under the hood . Movin' on and keepin' an eye to the reservoir .

[nookandcrannycar]

Originally Posted by Hershey

Was calm and polite . The guy before wasn't . He said about every bad name in the book and called the service manager a d*ck . Also stated he was tired of getting the F'ing' run around with his Scion IQ . After that I figured I would get no place . It's coolant under the hood . Movin' on and keepin' an eye to the reservoir .

One more question (can't remember if I asked you this before or not). Was the 'new' (2nd) dealer a higher volume dealer (appreciably) than the first one ?

The dealer closest to me (even though it is in Harris County, to the south of me) is Fred Haas Toyota World. Their new car inventory (last time I checked) was over 3,000 vehicles and they are the #1 Tundra dealer in the world. They are so generous with their time (as helpful in person as people are on Yarisworld) and realize (within reason) that helping customers help themselves generates good will. I wonder if this is because they are so high volume...they don't have to think about 'nickel and diming' people. Gullo Toyota in my county comes in a close second and they are also a high volume dealer (over 2,000 new cars in stock last time I checked).

When Bronsin started a thread last year about a visit to a relatively local Toyota dealer in/near Mt. Laurel, NJ, he wrote about the inventory being 'options laden' (my term,for lack of a better term). I checked the new car inventory (almost always on the dealer's website) for the dealership he mentioned and it was between 200-300. I looked at the same for all the dealers in the vicinity, and the only one that had barely 1k in new inventory was in Philadelphia. With this information, I thought 'I'm glad I live near a high volume dealership'.

P.S. looking at Muffin Top's last post, in relation to my thoughts in this post, I wonder if customer satisfaction at small dealerships vs satisfaction at larger dealerships is something Toyota looks at at an 'above the dealership' level.