Sales Feedback Thread

[goliath1812]

Item: NRG grounding kit
From: Micro Image
Date Purchased: June 4, 2010
Date Received: Nothing as of yet, however UPS tracking says arrival to be expected on June 22.

Comments: Not very happy with Garm, hopefully this is just an isolated incident at a busy time for him. I ordered this grounding kit on June 4, got a receipt from him the same day saying my credit card had been charged. A week and a half goes by with nothing. I tried calling him (as his e-mail gave me a phone number and nothing else), left a voicemail with my inquiry about shipping, never got any call back. That same day however (June 16) I did receive an e-mail from UPS with tracking number. 12 days after I had ordered. UPS says they shipped it on the 16th, and it should arrive on the 22nd. So I'm still waiting. I tried calling Garm about it, like I said with no callback, I tried e-mailing him, with no reply. Does anyone else have a similar experience with this terrible customer service? Or just me?

[goliath1812]

Originally Posted by goliath1812

Item: NRG grounding kit
From: Micro Image
Date Purchased: June 4, 2010
Date Received: Nothing as of yet, however UPS tracking says arrival to be expected on June 22.

Comments: Not very happy with Garm, hopefully this is just an isolated incident at a busy time for him. I ordered this grounding kit on June 4, got a receipt from him the same day saying my credit card had been charged. A week and a half goes by with nothing. I tried calling him (as his e-mail gave me a phone number and nothing else), left a voicemail with my inquiry about shipping, never got any call back. That same day however (June 16) I did receive an e-mail from UPS with tracking number. 12 days after I had ordered. UPS says they shipped it on the 16th, and it should arrive on the 22nd. So I'm still waiting. I tried calling Garm about it, like I said with no callback, I tried e-mailing him, with no reply. Does anyone else have a similar experience with this terrible customer service? Or just me?

Well, I finally got ahold of Garm, via PM, everything seems to be sorted out, apparantly an e-mail got lost is cyberspace. I am expecting my package today from UPS.

[big lo]

Originally Posted by goliath1812

Well, I finally got ahold of Garm, via PM, everything seems to be sorted out, apparantly an e-mail got lost is cyberspace. I am expecting my package today from UPS.

Let me tell you one thing goliath its not Garms fault blame it on the post office service, they do screw up with peoples mail and what not, in my situation the post office had my package and didnt deliver, my things are coming and its secured and insured, so be patient my brother it will come, and when it does do the dance like spongebob and let everyone know it. Holla at your boy in PR. Oh and before I forget I live in Puerto Rico, I am miles away and I still get my goodies from Garm.