Dang... My shop got a very nasty yet comical poor review on yelp

[YarisSedan]

Just the other day a customer dropped off his vehicle for a wheel bearing replacement. 3 Weeks ago he came by again and asked to us to do it and i asked him why he wanted it done. He said the dealership told him it needed it. Apprently he hears a slight noise that changes pitch with speed that comes and goes. I told him that we can change the side that he requests but if it dosnt fix his problem we are not responsible. Then he replys well i dont feel that thats right. I explain to him you had someone else diagnose it and if there are any issues you will have to go back to them. if you want us to diagnose it and we diagnose the wrong side then we are responsible that is what the diagnostic charge is for.

He then leaves because he is unhappy with my response. So anyways he brings his car in again and drops it off. I declines the diagnostic charge. We always test drive our vehicles before any service at my shop cause our customers have a tendency to claim there car wasnt acting a certain way until after whatever service we performed no matter how unrelated. So anyways the technician gives me the keys and asks me to drive the car. I go i hear nothing. We both are wondering why in the world we are doing a wheel bearing. From my experience a wheel bearing once bad wont come and go the sound will always be constant.

So anyways i call the customer to let him know and he thanks us for our honesty. Pretty much he got lucky and got a free diagnostic. He asks us to do a oil change since it was here and he would be picking it up in 30 minutes. So we finish the oil change and give him our coupon rate which is 19.95 plus sale tax and hazz fee which is 2.99.

Total bill comes out to be 24 even. He then starts to argue and ask if we gave him the coupon price of 19.95 and why is the total 24. I go are you seriouse I just saved you hundreds of dollars on a service we could have just performed and this is how you show your gratitue. Well the price is 19.95 there is disposal fee which any place in this state charges as well as sales tax. I dont know if people really expect the price 19.95 on the coupon is the out the door price or that are just playing stupid sometimes because i have to explain that about 3-4 times a day. But i digress he then apologizes and leaves. But things like that really get to me when I take care of the customer but they do not appreciate it.

Oh and at the end i ask what shop had recommended the wheel bearing he said it was the Toyota dealer.

[vwtech]

Originally Posted by YarisSedan

Just the other day a customer dropped off his vehicle for a wheel bearing replacement. 3 Weeks ago he came by again and asked to us to do it and i asked him why he wanted it done. He said the dealership told him it needed it. Apprently he hears a slight noise that changes pitch with speed that comes and goes. I told him that we can change the side that he requests but if it dosnt fix his problem we are not responsible. Then he replys well i dont feel that thats right. I explain to him you had someone else diagnose it and if there are any issues you will have to go back to them. if you want us to diagnose it and we diagnose the wrong side then we are responsible that is what the diagnostic charge is for.

He then leaves because he is unhappy with my response. So anyways he brings his car in again and drops it off. I declines the diagnostic charge. We always test drive our vehicles before any service at my shop cause our customers have a tendency to claim there car wasnt acting a certain way until after whatever service we performed no matter how unrelated. So anyways the technician gives me the keys and asks me to drive the car. I go i hear nothing. We both are wondering why in the world we are doing a wheel bearing. From my experience a wheel bearing once bad wont come and go the sound will always be constant.

So anyways i call the customer to let him know and he thanks us for our honesty. Pretty much he got lucky and got a free diagnostic. He asks us to do a oil change since it was here and he would be picking it up in 30 minutes. So we finish the oil change and give him our coupon rate which is 19.95 plus sale tax and hazz fee which is 2.99.

Total bill comes out to be 24 even. He then starts to argue and ask if we gave him the coupon price of 19.95 and why is the total 24. I go are you seriouse I just saved you hundreds of dollars on a service we could have just performed and this is how you show your gratitue. Well the price is 19.95 there is disposal fee which any place in this state charges as well as sales tax. I dont know if people really expect the price 19.95 on the coupon is the out the door price or that are just playing stupid sometimes because i have to explain that about 3-4 times a day. But i digress he then apologizes and leaves. But things like that really get to me when I take care of the customer but they do not appreciate it.

Oh and at the end i ask what shop had recommended the wheel bearing he said it was the Toyota dealer.

I saved a guy $200 once because I got his tie rods unsiezed so he didnt have to buy new ones (other shop couldn't do alignment) we had to basicly give the alignment away.