Ridiculous errors from the dealership

[Lucas13]

Originally Posted by 08blackyari

So I picked up the car on Friday and the brakes work as they should. But here is where that screwed up again:
-There are still some scratches, which the Service Assistant Manager said they tried their hardest and that was the best they could do. Personally, that B.S.!!! The best they could have done was order in a new part, like they did for the face plate they chipped and the steering wheel cover.
- The car was driven close to 400 miles and given back to me with less than 1/2 a tank!! I gave it to them filled up!! In fact, I also made sure to fill up their loaner car. I mentioned this to the Ass. Manager and he said he would put me in the system for a free oil change. I don't trust them to do anything to my car, even an oil change.

So, after all this here is what I'm going to do: I'm going to call and speak with who ever is above the service manager and relay the story to him and tell him that I'd like them to pay for a new part and not install it, but rather give it to me or send it to another dealer to install. If he says no, I'm going to tell him that I'm filing a formal complaint to all levels of Toyota, and maybe that I'm going to drag their dealerships name through the mud. What do you guys think?

Call the Toyota customer experience number and this way toyota will get the dealer to do things the way you want to. 1800-331-4331 open up a case tell them you experience, then this people will get on the dealers toes.