Car back from body shop....Dust in the paint?

[roneezy360]

Pictures Please

[ROCKLAND TOYOTA]

Originally Posted by roneezy360

Pictures Please

x10000

[Hamster]

Cali Yaris, now that the car was re-wetsanded, I can now separate out what were nibs above the clearcoat, and which particles sat between the base and the clearcoat. I'd say one visible particle per square foot is average in terms of debris that sits under the clearcoat. Some panels have less debris than others. By the way, I keep calling this stuff dust, but I'm not sure what it really is. It looks more like little brown chunks of dirt.

The thing is, I can't tell who's right, or who's full of it. I spoke with an adjuster from my insurance company on the phone, and she said that even one visible particle would be unacceptable under their standards. She said that if there was any visible debris after a respray, and I had used one of their in-network shops, she would make the shop re-do it. Yet the owner of the body shop insists that everyone I spoke with is wrong, and that the acceptable standard is approximately one visible particle per square foot. So I am really confused, which is why I posted this thread in the first place. To see if there are any paint and body experts out there.

WeeYari and Rockland Toyota, I'm sorry, my digital camera definitely doesn't have the macro feature. However, I plan on getting a new digital camera real soon. So, when this thread dies down, I plan on reviving it. I understand that it's really hard for you guys to get an idea of what I'm talking about without pictures. I don't blame you. Too bad nobody here lives in Columbus, because I'd be more than happy to show it to an expert in person.

KCALB SIRAY, by panel, I mean the driver's side front door, driver's side back door, driver's side rear quarter panel, and the liftgate were keyed. The scratches were indeed at waist level, and were down to the white primer. And yes, I did get the back bumper refinished. I also got some door dings pulled out, and a couple other things done. I left this out so as not to complicate this thread. I wanted to focus on the insurance work done, since that was the bulk of it. Really, I spent around $3,000 at this place, a mix of out of pocket expenses and insurance money. Everything turned out great except for the debris under the clearcoat. I'm trying to figure out if I should be upset or not. If some dust or debris under the clearcoat is to be absolutely expected, then I really shouldn't be complaining.

[ROCKLAND TOYOTA]

Originally Posted by Hamster

WeeYari and Rockland Toyota, I'm sorry, my digital camera definitely doesn't have the macro feature. However, I plan on getting a new digital camera real soon. So, when this thread dies down, I plan on reviving it. I understand that it's really hard for you guys to get an idea of what I'm talking about without pictures. I don't blame you. Too bad nobody here lives in Columbus, because I'd be more than happy to show it to an expert in person.
.

its NOT a problem as i was busting balls and getting post counts. in my business i see paint defects a few times a month

Besides i love when cali chimes in with his 2 cents.....

[Hamster]

Originally Posted by ROCKLAND TOYOTA

its NOT a problem as i was busting balls and getting post counts. in my business i see paint defects a few times a month

Besides i love when cali chimes in with his 2 cents.....

Wait, so is some trash and other such defects in the paint to be expected, even at the best body shops? If so, how much is acceptable, and is the one-visible-piece-per-square-foot-thing typical? This is really important for me to know. As I said, I'm not an expert. I really need to know if this body shop did me wrong or not. I would hate to harbor bad feelings towards them if this is truly the best anyone can do. And if I got this fixed someplace else, I would like to know if it would wind up looking exactly the same, or worse, anyway. I'd also like to know if I should continue to use this body shop, since it's always good to have a good one on hand in case of an accident, or even just to get future door dings fixed. As mentioned before, I'm totally clueless about what defects in a new paint job is acceptable. All I know is that I can see them.

Rockland Toyota, since you know what to look for, can you describe the typical, acceptable paint defects on refinished cars that have come through your dealership? Feel free to use technical words. If I don't understand, I'll just ask you for a definition. Do such defects affect the value of the car at all?

[A-Dingo-Ate-My-Baby]

Originally Posted by Hamster

Wait, so is some trash and other such defects in the paint to be expected, even at the best body shops? If so, how much is acceptable, and is the one-visible-piece-per-square-foot-thing typical?

Best body shops ?
No and no.

You got a raw deal (and a line of BS) from someone who did not prep correctly, or even worse, painted it outdoors
(by outdoors I mean outside a paint booth). That is all there is to it. Is it acceptable to you ? it could be or it could not be. It is your car.