Servicing - go to the dealer?

[tarkus]

Originally Posted by Turnby

Two months ago took the car to Arnold Clark for a Air conditioning tune up, they said the pollen filter was dirty (as in grey). I wonder if it could have gotten soiled so quickly and if the independent garage actually did change the pollen filter or just say they had.

Makes me a little more inclined to use official Toyota outlets in the future

Actually the dealer could have been lying. It's standard practice with dealers to try to discredit independents, for quite obvious reasons. I have to say that I have seen far less mistakes made by indepents than main dealers - I have quite a list of horror stories. I've also had the experience of being charged for a new fuel filter by a main dealer , which later turned out never to have changed!

So I agree with the recommendation above to get the minimum number of authorized dealer services required while the car is under warranty, but get other general maintenance work done by an independent garage. Then avoid main dealers after that.

And BTW you can change the cabin air filter/pollen filter yourself in about 5 minutes. There are several videos on YouTube that show how.




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